Your Questions, Answered
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We always recommend booking as early as possible to secure your date and allow our team to begin planning you unforgettable moment
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YES. Any booking requested less than 7 days prior to your event date will be classified as a last-minute booking.
An Additional $125 is applied to ALL last minute bookings and total balance must be paid in full.
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Head over to the “Start Planning” page on our website and complete the inquiry form. A member of our team will reach out to you within 24-48 hours to confirm your requested date, and finalize details and pricing.
A 50% non-refundable deposit is due at time of booking.
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Zelle and Venmo
BOOKINGS
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Absolutely! All of our packages are customizable to create your once in a lifetime experience. We also provide a wide range of add-on items to enhance your celebration.
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Absolutely!
Custom themes, colors, and messages must be finalized at least 3 days prior to setup.
Minor design variations may occur based on availability and room layout.
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YES! Florals add beautiful touches to any special occasion. Let us know of any arrangement you had in mind and we will be happy to help.
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Yes. Let’s make your vision a reality!
CUSTOMIZATION
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Client is responsible for confirming that the hotel allows third-party room décor services prior to booking.
Suite Celebrations LA is not responsible for denied access or removal of décor by hotel staff.
Client must provide confirmed reservation details and access instructions at least 48 hours before the scheduled setup.
If hotel access is denied due to lack of approval, the booking is considered fulfilled and no refund will be issued.
You MUST be checked into your hotel room prior to appointment. We WILL NOT check in for you.
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Setup times are coordinated based on hotel access and availability.
Client must be checked into hotel prior to our arrival. Once given access, our team will decorate based on package selection or customization. Client will be notified of our arrival, set up and departure.
Delays caused by hotel operations, guest access, or inaccurate information provided by the client are not the responsibility of Suite Celebrations LA.
Rush or same-day setups may be subject to additional fees and availability.
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No. It is the client’s responsibility to coordinate our services with hotel. We have all paperwork needed to provide to hotel upon request.
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Balloons, petals, signage, and décor may be removed by our team after setup for an additional fee or left in the room depending on hotel policy.
Client is responsible for any cleaning or service fees given by hotel if not using our next day services.
Confetti, glitter, adhesives, and wall-damaging materials are not used.
Décor placement is designed to avoid damage to walls, ceilings, furniture, and hotel property.
For safety and hotel compliance, only LED candles are used.
Open flames, wax candles, or incense are not permitted under any circumstances.
HOTEL DECORATING
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Cancellations made 72 hours or more prior to setup may be rescheduled one time at no additional charge (subject to availability).
Cancellations within 72 hours of setup are non-refundable.
Same-day cancellations or no-shows are non-refundable.
In the event of unforeseen circumstances (weather, hotel delays, access issues), Suite Celebrations LA will make reasonable efforts to reschedule but cannot guarantee refunds.
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Yes. Our delivery and setup fee is included in the final price. Client will always receive a detailed cost breakdown of services at time of booking.
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We allow a one time reschedule for any event made 72 hours or more prior to setup at no additional charge (subject to availability).
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Setup times vary based on the size, location, and complexity of your event. Because we are intentional with every design detail, we carefully calculate and coordinate the necessary timeline during your planning process to ensure everything is perfectly in place before your arrive.
POLICIES
STILL HAVE QUESTIONS?
Send us a message and we will be happy to help