Your Questions, Answered

  • To secure your date we require a 50% non-refundable deposit

    Hotel Decorating: The remaining balance is due 48 hours before your event

    Birthday/Bridal/Proposals: The remaining balance is due 1 week before your event

    Last Minute Bookings: less than 72 hours notice- full payments is due up front

    NO SAME DAY BOOKINGS

  • Absolutely! Most of our packages are customizable to create your once in a lifetime experience. We also provide a wide range of add-on items to enhance your celebration.

  • Yes! We have next day cleaning services available for Hotel Decorations for an additional $100. This service can be added once the booking is confirmed. If selected, Suite Celebrations will return to remove all decor from your selected package.

    Please note: if you choose not to include a cleaning service, we will leave a cleaning kit for you to make removal easier. If not properly cleaned, the hotel may charge additional fees.

  • We are based in the South Bay area of Los Angeles. We travel to all surrounding cities within a 20 mile radius including Long Beach, Downtown Los Angeles and Santa Monica

  • A Travel/Parking Fee of $30 will be added to your total and may increase depending on Hotel/Location

  • 1-3 days in advance is considered a Last Minute Booking.

    An Additional $100 is applied to ALL last minute bookings. You MUST contact us PRIOR to booking to check availability.

    All last minute bookings must be paid in full and are non-refundable.

    NO SAME DAY APPOINTMENTS!

  • Hotel Approval & Access

    • Client is responsible for confirming that the hotel allows third-party room décor services prior to booking.

    • Suite Celebrations LA is not responsible for denied access or removal of décor by hotel staff.

    • Client must provide confirmed reservation details and access instructions at least 48 hours before the scheduled setup.

    • If hotel access is denied due to lack of approval, the booking is considered fulfilled and no refund will be issued.

    • You MUST be checked into your hotel room prior to appointment. We WILL NOT check in for you.

    Candles & Safety

    • For safety and hotel compliance, only LED candles are used.

    • Open flames, wax candles, or incense are not permitted under any circumstances.

    Décor & Materials

    • All décor items remain the property of Suite Celebrations LA unless otherwise stated.

    • Balloons, petals, signage, and décor may be removed by our team after setup or left in the room depending on hotel policy.

    • Confetti, glitter, adhesives, and wall-damaging materials are not used.

    • Décor placement is designed to avoid damage to walls, ceilings, furniture, and hotel property.

    Payment & Booking

    • 50% deposit is required to secure your booking date.

    • Bookings are confirmed only after payment and receipt of completed booking information.

    • Prices vary based on package, location, customization, and hotel requirements.

    • Travel fees may apply for locations outside our standard service area.

    Cancellations & Rescheduling

    • Cancellations made 72 hours or more prior to the scheduled setup may be rescheduled one time at no additional charge (subject to availability).

    • Cancellations within 72 hours of setup are non-refundable.

    • Same-day cancellations or no-shows are non-refundable.

    • In the event of unforeseen circumstances (weather, hotel delays, access issues), Suite Celebrations LA will make reasonable efforts to reschedule but cannot guarantee refunds.

    Customization & Design

    • Custom themes, colors, and messages must be finalized at least 48 hours prior to setup.

    • Minor design variations may occur based on availability and room layout.

    • By booking, the client agrees to Suite Celebrations LA’s creative discretion in final styling.

    Photography & Marketing

    • Suite Celebrations LA may photograph completed setups for portfolio and marketing use.

    • Client identities and personal details are never shared.

    • If you prefer your setup not be photographed, please notify us in writing prior to the event.

    Damage & Liability

    • Suite Celebrations LA is not responsible for damage caused by hotel staff, guests, or third parties after setup.

    • Client assumes responsibility for any damage caused to hotel property due to misuse or tampering with décor items.

    • Suite Celebrations LA is not liable for injuries, allergic reactions, or incidents occurring after setup is completed.

    Timing & Setup

    • Setup times are coordinated based on hotel access and availability.

    • Delays caused by hotel operations, guest access, or inaccurate information provided by the client are not the responsibility of Suite Celebrations LA.

    • Rush or same-day setups may be subject to additional fees and availability.

    Service Area

    • Suite Celebrations LA proudly serves Los Angeles and surrounding areas.

    • Additional travel fees may apply for extended distances or special locations.

    ✔️ Agreement

    By booking services with Suite Celebrations LA, the client acknowledges they have read, understood, and agreed to all policies and disclaimers outlined above.